Monday, September 23, 2013

Google Apps Gmail delays

We are investigating multiple reports of emails not being received into Gmail. We have been been able to reproduce this multiple times, Google has nothing announced/reported on their Apps Status page. We are in the process of reporting it to them in order to provide more information/have them investigate. We will update you as soon as we know something. 

9 comments:

  1. We have spoken to Google Support. They are investigating, but were not aware of any issues yet.

    ReplyDelete
  2. Google has now acknowledged the issue publicly: http://www.google.com/appsstatus#hl=en&v=issue&ts=1379995199000&sid=1&iid=043f082bc7cd18e15458318035d9bc7a

    ReplyDelete
  3. We are starting to see some emails flow in after about a 1 or 2 hour delay. Google is still indicating they are investigating with no other information publicly available.

    ReplyDelete
  4. Latest update from Google: "Our team is continuing to investigate this issue. We will provide an update by 9/23/13 10:45 AM with more information about this problem. Thank you for your patience.
    The delivery of some messages is being delayed and attachments may fail to download. This issue is affecting less than an estimated 0.024% of the Gmail user base".

    ReplyDelete
  5. Latest update from Google. "Our team is continuing to investigate this issue. We will provide an update by 9/23/13 1:05 PM with more information about this problem. Thank you for your patience.
    The email delays are affecting less than 50% of Gmail users."

    ReplyDelete
  6. New update from Google. "Gmail service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change."

    ReplyDelete
  7. Gmail service has already been restored for some users, and we expect a resolution for all users within the next 3 hours. Please note this time frame is an estimate and may change.
    Gmail message delivery delays and attachment download issues have been corrected for most affected users. We expect a small and declining number of messages to still be affected for the next 3 hours as the remaining delivery backlog is cleared. Google is working on several options to accelerate the process and will provide more information when we have an updated time estimate.

    ReplyDelete
  8. Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.
    Gmail message delivery delays and attachment download issues have been corrected for most affected users. A majority of the delivery backlog has also been cleared. We hope to clear the backlog completely in the very near future.

    ReplyDelete
  9. The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
    As of 1600 Pacific Time, Gmail message delivery and attachment download is functioning normally for all users. We apologize for the duration of today's event; we're aware that prompt email delivery is an important part of the Gmail experience, and today's experience fell far short of our standards. We have analyzed the data on user impact and are providing a preliminary assessment of what occurred:

    Between 0554 and 1530 Pacific Time today, 29.1% of messages received by Gmail users were delayed. The average (median) delay was just 2.6 seconds, but some mail was more severely delayed. However, this issue did not affect users' access to the Gmail page or other functionality.

    ReplyDelete

Note: Only a member of this blog may post a comment.