There is an outage today with Postini System 200. Google has already acknowledged the issue and is working on resolving it:
Description:
This morning (UTC) we have noticed a spike in errors served by Postini System 200 affecting both inbound and outbound mail flow.
Affected message are deferred by Postini servers with error "421 Server busy, try again later". Since this is a temporary error, the sender should retry to send affected messages later and messages should be delivered. However, recipients would still notice delivery delays.
Our specialised teams are still investigating this occurrence. Updates will be provided as soon as possible
How to diagnose:
1 - Sending / Receiving messages through Postini outbound/inbound servers
2 - Postini defers message with error "421 Server busy, try again later"
3 - Sender receives NDR
Description:
This morning (UTC) we have noticed a spike in errors served by Postini System 200 affecting both inbound and outbound mail flow.
Affected message are deferred by Postini servers with error "421 Server busy, try again later". Since this is a temporary error, the sender should retry to send affected messages later and messages should be delivered. However, recipients would still notice delivery delays.
Our specialised teams are still investigating this occurrence. Updates will be provided as soon as possible
How to diagnose:
1 - Sending / Receiving messages through Postini outbound/inbound servers
2 - Postini defers message with error "421 Server busy, try again later"
3 - Sender receives NDR
Looks as it the backup system has kicked into gear and the messages are slowly trickling in/out. Please note that you will not see this traffic in any graphs in Postini, but the messages are flowing.
ReplyDeleteGoogle is still working on the issue. We will keep you posted as soon as there is a resolution. It is also now noted on the Apps Status page as an issue:
ReplyDeletehttp://www.google.com/appsstatus#hl=en&v=issue&ts=1367985599000&sid=11&iid=21ac6ed0ee58828a75c04c1644947e34
New update from Google is that they ate still working on the issue: "Our team is continuing to investigate this issue. We will provide an update in 1hour with more information about this problem. Thank you for your patience."
ReplyDeleteLatest update from Google 10:07 PM EST. "Our team is continuing to investigate this issue. We will provide an update by 5/7/13 8:36 PM with more information about this problem. Thank you for your patience.
ReplyDeleteDue to network issues affecting System 200, inbound and outbound mail is being deferred with 421 errors. The deferrals are continuing to subside and our network operations team is working with the 3rd parties on implementing the final resolution."
We appreciate your patience.
Regards
Latest Update from Google 12:49pm HK time:
ReplyDeleteThe problem with Postini Services should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
Our network operations team identified a 3rd party issue that was affecting System 200 inbound and outbound mail. Customers were experiencing 421 errors that resulted in deferrals.
Please rest assured that as soon as an incident report is made available by Google, it will be distributed to you. In addition, we will be requesting any SLA credits due for the outage on your behalf and will notify you.
ReplyDelete